Cancellation policy
Some items in our store may be offered as subscriptions or pre-orders. This policy explains how these purchases work and how they can be managed.
Subscriptions
When you purchase a subscription, you agree to receive recurring deliveries based on the frequency you select at checkout.
Your payment method will be securely stored and automatically charged prior to each shipment unless you choose a prepaid option.
Subscriptions automatically renew unless canceled before the next billing date.
You can manage, modify, skip, or cancel your subscription at any time through your account portal:
We recommend managing your subscription at least 24 hours before your renewal date to ensure changes take effect.
Changes or cancellations must be made before your next billing date. Once an order has been processed or shipped, it cannot be modified or canceled.
Because Geobath and STiiMPAK products are personal care items, all subscription orders are subject to our standard return policy. Opened or used products are not eligible for return.
Pre-Orders
Pre-orders allow you to purchase products that are not yet in stock but are expected to ship at a later date.
We may charge your payment method at checkout or at the time the product becomes available, depending on the product and promotion.
You may cancel a pre-order at any time before it has been fulfilled. Once the order has shipped, it is subject to our standard return policy.