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Refund policy

Return Policy

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If you're not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

Because Geobath products are personal care items used in bath and shower environments, certain conditions apply.

Eligibility for Returns

Because Geobath products are personal care and hygienic bath products, returns are only accepted if all of the following conditions are met:

  • The item is unused and unopened
  • The item is in its original, sealed packaging
  • The item is in the same condition as when it was received
  • You provide proof of purchase

Opened, used, or tampered products cannot be returned for hygiene and safety reasons.

First-Time Satisfaction Guarantee

If you are trying Geobath for the first time and are not satisfied, contact us within 30 days of delivery. In some cases we may offer a replacement, store credit, or refund at our discretion.

This satisfaction guarantee is intended to allow new customers to try our products with confidence and is limited to one order per customer.

How to Start a Return

To request a return, contact us at info@Geobath.com within 30 days of delivery.

If your return is approved, we’ll provide:

  • A return shipping label
  • Instructions on how and where to send your return

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at info@Geobath.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used bath products
  • Personal care items once unsealed
  • Sale or clearance items
  • Gift cards
  • Custom or promotional items

If you’re unsure whether your item qualifies, please reach out before initiating a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Return the eligible unopened item
  2. Place a new order once the return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

To qualify:

  • Items must be unused, unopened, and sealed
  • Items must be returned in original packaging
  • Proof of purchase is required

Opened personal care products are excluded from return eligibility for hygiene reasons, as permitted under EU consumer law.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing typically occurs within 10 business days

Banks and credit card providers may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at info@Geobath.com .